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Frequently Asked Questions

Canvas By Color Help Center

Frequently Asked Questions

Everything you need to know before you begin your next paint by numbers project. Need help with something else? Contact us and we’ll be glad to help.

1

About the kits

How do paint by numbers kits work?

Your canvas is printed with numbered sections. Each number matches a paint color, so you simply fill in one section at a time and watch your image come to life. No drawing experience is needed.

What comes in a Canvas By Color kit?

Your kit includes the essentials to get started:

  • A numbered canvas
  • Coordinated acrylic paint pots
  • Paint brushes
  • A reference guide
  • Simple instructions
Is paint by numbers suitable for beginners?

Absolutely. The numbers take the guesswork out of painting, making it an enjoyable project for first-time painters as well as experienced creatives. A smaller or simpler design is a great place to start.

How long does a kit take to complete?

Completion time depends on the canvas size, number of colors, and your pace. Smaller projects may take a few relaxed sessions, while detailed canvases can become a rewarding multi-evening project.

2

Painting tips & care

What are your best tips for a great result?

Paint in good light, keep your brush clean between colors, and work in thin layers for a smoother finish. Many painters like to work from top to bottom so they do not rest a hand on wet paint.

What should I do if my paint gets thick?

Close each paint pot tightly after use. If a color begins to thicken, add a tiny drop of clean water and stir gently. Keep your kit in a cool, dry place away from direct sunlight.

Can I frame my finished painting?

Yes. Once your painting is fully dry, it can be placed in a ready-made frame or stretched over canvas bars for a finished gallery-style look.

3

Orders & shipping

How can I track my order?

When your order ships, we send a confirmation email with tracking details. You can also check your shipment from our order tracking page.

Can I change or cancel my order?

Please contact us as soon as possible. We will do our best to update or cancel an order before it enters fulfillment.

What is your return policy?

For return eligibility, timeframes, and instructions, please visit our Returns & Refunds page.

4

Custom kits & gifts

Can I create a kit from my own photo?

Yes. Upload a favorite photo and we’ll turn it into a custom paint by numbers experience. Pet portraits, family moments, weddings, and meaningful places all make wonderful custom projects.

Does a custom paint by numbers kit make a good gift?

It is a thoughtful gift they can enjoy creating and keep for years. A custom kit is especially meaningful for birthdays, anniversaries, holidays, housewarmings, and pet lovers.

Still have a question?

We’re here to make your creative experience simple, relaxing, and fun.

Contact Canvas By Color
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