Last updated: July 7, 2026

This Privacy Policy explains how Canvas By Color ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or make a purchase. We collect only the information needed to operate our store, process orders, provide customer support, and keep the website secure.

Changes to this Privacy Policy

We may update this policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

Information We Collect and How We Use It

We collect personal information only as needed to process orders, deliver purchases, provide support, and operate our website.

1. Information You Provide Directly

When you place an order, create an account, upload a photo for a custom product, or contact us, we may collect:

• Contact information, such as your name, shipping address, phone number, and email address.
• Order information, including billing details, shipping details, products purchased, and payment confirmation.
• Custom order content, such as the photo or image you upload to create a custom paint-by-numbers kit.
• Customer support information you provide when contacting us.

We use this information to process transactions, create and fulfill your order, deliver it to you, and provide customer service.

2. Information Collected Automatically

When you browse our website, we may collect limited technical information, including:

• Device, browser, and operating-system information.
• IP address for security, fraud prevention, and site functionality.
• Website interactions used to troubleshoot and improve the shopping experience.

This information helps us maintain a secure, reliable website and protect against fraudulent activity.

3. Information from Trusted Service Providers

We use trusted third-party providers to help operate our store and fulfill orders. These may include Shopify, payment processors, shipping carriers, email providers, and production or fulfillment partners. They may process personal information only as needed to provide their services to us.

Cookies and Website Technology

We use cookies and similar technologies that are needed for essential website functions, such as keeping items in your cart, processing payments, enabling account features, preventing fraud, and remembering certain settings.

You can manage cookies through your browser settings. Please note that disabling cookies may affect certain features, including checkout and account access.

How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards to protect your information. These safeguards include secure payment processing, access controls, and fraud-prevention measures. No online system is completely secure, but we work to protect your information using appropriate industry practices.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal, tax, fraud-prevention, or order-fulfillment requirements.
• Ask questions about how we handle your information.

To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

Children’s Privacy

Canvas By Color is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

International Visitors

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Where required, we process personal information to fulfill our contract with you, meet legal obligations, protect our legitimate business interests, or with your consent.